Indian Railways has introduced the ‘SwaRail’ SuperApp, a comprehensive solution aimed at enhancing the passenger experience by consolidating multiple railway services into one easy-to-use platform. Developed by the Centre for Railway Information Systems (CRIS), the app is currently in beta testing and is available for download on both the Google Play Store and Apple App Store.
The ‘SwaRail’ app offers a wide range of features, including ticket bookings for reserved, unreserved, and platform tickets, parcel and freight enquiries, train and PNR status checks, meal orders during journeys, and a platform for managing complaints through Rail Madad. This integration removes the need for passengers to use separate apps for different services, providing a smoother and more convenient experience.
The app’s beta version is initially available to 1,000 users, with plans to expand to 10,000 users based on feedback. Passengers are encouraged to participate in this testing phase, providing valuable input to help refine and optimize the app, ensuring it meets the diverse needs of Indian Railways travelers.
