India’s largest airline, IndiGo, has begun restoring normalcy to its operations after a massive disruption that left thousands of passengers stranded across major airports. The Indira Gandhi International Airport in New Delhi issued a passenger advisory confirming that flight operations are “steadily resuming”, following days of unprecedented cancellations.
The crisis unfolded after IndiGo abruptly cancelled more than 1,000 flights on Friday and over 550 flights on Thursday, triggering chaos at airports in Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, and several other cities. Long queues, confusion, and heated exchanges were reported as passengers struggled with last-minute cancellations and inadequate communication.
With public frustration mounting, the issue has now escalated to the Supreme Court of India, where pleas concerning passenger rights and accountability have been mentioned. This marks one of the rare occasions when operational disruption by an airline has reached the country’s top court.
IndiGo has attributed the meltdown to internal scheduling challenges and the implementation of new flight-duty norms for crew members. The airline says it is working round-the-clock to restore stability and expects complete normalcy within the next few days.
As recovery continues, airports are urging travellers to check their flight status before leaving home, while IndiGo has announced free rescheduling and cancellation waivers to ease the impact on affected passengers.
